Product Shipping and Return Policy

Hemspal Products General Shipping, Return and Refund Policy

1. Introduction

Hemspal is a brand that provides renewable energy products. This policy details the terms and conditions for delivery, returns and refunds for Hemspal branded products. This policy should be read in conjunction with our Website Terms of Use and Privacy Policy.

2. Delivery

2.1 Delivery Time

2.2 Shipping charges

2.3 Delivery Company

2.4 Delivery time specification

2.5 Change of delivery address

2.6 Multiple Package Shipments

2.7 Delivery to Okinawa Prefecture

3. Returns and Exchanges

3.1 Return and Exchange Policy

3.2 Exceptional Returns and Exchanges

We will only consider a return or exchange if:

3.3 Return and exchange procedures

3.4 Return and exchange costs

3.5 Cases where returns and exchanges are not possible

We cannot accept returns or exchanges for any of the following reasons:

3.6 Large items and installed items

4. Refunds

4.1 Refund Policy

4.2 Exceptional Refunds

We will only consider a refund if:

4.3 Refund Methods

4.4 Refund Processing Period

4.5 Refund amount

4.6 Cancellation of Unshipped Items

4.7 Cancellation after shipment

4.8 Notes

If you have any questions, please contact customer support at serve@sanraifu.com.

5. Warranty

5.1 Warranty Period

5.2 What is not covered by the warranty?

The warranty does not cover the following:

5.3 Warranty claim procedure

6. Other

6.1 Handling of Personal Information

We handle pers Hemspal onal information collected during the shipping, return and refund process in accordance with our Privacy Policy. For more information, please refer to the Privacy Policy on our website.

6.2 Governing Law and Jurisdiction

The interpretation and application of this Policy shall be governed by the laws of Japan, and any disputes related to this Policy shall be submitted to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

6.3 Changes to this Policy

We may change this policy as necessary. If there are any significant changes, we will notify you on our website.

6.4 Contact Us

If you have any questions or inquiries regarding this policy, please contact customer support at the address listed below.

Email:service@hemspal.com

Hemspal is a renewable energy product brand. Details of this policy have been finalized Hemspal product delivery, withdrawal terms and conditions. This policy includes the terms and conditions of use of our network.